FREQUENTLY ASKED QUESTIONS
Yes, the images show the actual item you'll receive. Packaging can occasionally look plain rather than branded since we work with multiple suppliers, but the product itself always matches the listing. If anything doesn't match, email us and we'll sort a refund or replacement.
Your order confirmation email doubles as your receipt, sent to the address you used at checkout. You can also see every past order by logging into My Account > Orders. Can't find it, check spam first, then email contact@rozilam.com with your order number and we'll resend it.
Email contact@rozilam.com with your order number within 30 days of receiving it, and we'll send you return instructions. Full details are on our Returns & Exchanges page.
Usually, yes, most items are back within a few weeks. If you're after something specific, email us and we'll let you know when it's back or point you to a similar alternative in the meantime.
We currently ship across the United Kingdom. Delivery takes 7 to 15 business days and is free on every order, you'll get a tracking link by email as soon as it ships.