Shipping Policy

Processing time

Orders are processed within 1 to 2 business days (excluding weekends and UK public holidays) after we receive your order confirmation. You’ll get an email once your order has shipped.

Delivery estimates

Delivery times are estimates from the date of dispatch, not the order date, and can vary depending on the item and customs processing. Some items may arrive in separate parcels if your order includes more than one product, this is normal and doesn’t mean anything is missing.

Tracking your order

Once your order ships, you’ll receive a tracking number by email. Please allow up to 48 hours for tracking information to update. You can check your order status any time on our Track Order page.

If your order hasn’t arrived within 20 business days of your shipping confirmation, email contact@rozilam.com with your name and order number and we’ll look into it.

Shipping to PO boxes

Some of our items can’t be delivered to PO boxes due to courier restrictions. If this applies to your order, we’ll contact you to arrange an alternative address.

Damaged or missing items

If your order arrives damaged, email contact@rozilam.com as soon as possible with your order number and a photo of the item’s condition. We handle these case by case and will work with you toward a fair solution, replacement, refund, or partial refund depending on the situation.

Questions

Anything not covered here, reach us at contact@rozilam.com.